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When a tenant moves out, regardless of the reason, turnover is always a whole lot of work. Every property owner wants this transition to be seamless, but the reality is that it can be a time-consuming, and even expensive hassle.
Before you do anything, it’s important you inspect the unit to get an idea of the condition of your property and create a plan to get the rental ready for an incoming tenant. Upon inspection, you might see how much cleaning is needed, if you need to make any repairs/maintenance, or if there’s damage. However, you might even find the previous tenant left a significant amount of their belongings—not cool.
Dealing with abandoned property can become a major chore. At best, it’s a simple case of forgetfulness and at worst, it’s a lengthy and complex process—from removal and storage, to communicating with the tenant, to either returning the items or disposing of them. Here’s what to do if you find yourself in a situation where your tenant left a lot of their things behind, and how to prevent it from happening again.
Tenant Property Defined
Before you decide to remove your tenant’s abandoned belongings, you should know which items are actually theirs. Tenant property is defined as any personal possessions owned by your tenant or their guests moved into the rental unit or onto the property (e.g. stored in a garage or yard).
Per the lease, the tenant is required to restore the property back to its original condition at the conclusion of the lease—that means moving out their personal property. Nashville Property Management
That’s why it’s important you complete a walk through every time the lease turns over—you don’t want to end up with years of past tenant furniture left behind that you didn’t know was there! It’s one thing if you deliberately rent the unit partially furnished and are aware of what property belongs to you. It’s another if tenants leave pieces that just get carried over each time there’s a new occupant.
Regardless, when you complete your walk through and find property has been left behind (e.g. clothing, furniture, electronics, etc.), there is a certain process you must follow to either return or get rid of the abandoned property. As the property owner, you have the duty to securely store a tenant’s possessions for a reasonable amount of time without damaging them, and allow the tenant to reclaim their belongings within that time frame. You become liable for the property and you want to be sure to follow protocol so you don’t put yourself at risk for a damages claim. Just because you might think it’s junk, doesn’t mean you can treat it that way.
Though you might assume if a tenant leaves belongings behind after vacating they don’t want them anymore, you are only in the clear if your lease agreement explicitly states what happens to abandoned property, or you have written confirmation the tenant will not be returning to claim their items.
#1: Determine the Reason Why the Tenant Left
Depending on why the tenant left, you have certain guidelines you must follow—some of which allow you many freedoms, and others you have to be more careful about .Nashville Property Management
Lease ended or they gave you a termination notice: You have the most flexibly here because the tenant moved out of their own accord within their legal rights.
You served them a termination notice: If you followed the due process and gave the right number of days’ notice, more states also afford you maximum flexibility with your choice on how to dispose of the belongings.
Evicted: Things get dicey here. Depending on the state, you probably cannot simply put their belongings on the curb. There might be a more detailed protocol to ensure the tenant gets their belongings back. It’s likely local law enforcement will handle the eviction and documentation, including property removal, and they’ll inform you what you are entitled to sell to get compensation for unpaid rent.
Disappearance: If the tenant left without notice, their property has to be handled more delicately than those who have deliberately moved out. They still have rights to the property left on site and you cannot withhold personal property to get them to pay rent.
To add a layer of complexity, each state has different property laws on the landlord’s responsibilities for tenant property. We recommend getting acquainted with your state’s legislation before proceeding with removal.
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#2: Survey the Property Left Behind
The tenant could have left a variety of things behind. Again, there are different rules for handling their discarded items.
Dealing with Garbage
If you find garbage in the rental, you can toss it. If there are perishables that are rotting or obvious trash laying around, you’re well within your right to throw it away.
Dealing with “Fixtures”
If a tenant installs anything to the walls that appears permanent and doesn’t remove them upon moving out (e.g. bookshelves, coat hooks, light fixtures), those kinds of items become fixtures of the unit. That means these additions become the property of the rental owner and do not have to be returned.
If there’s nothing in the lease agreement that says it’s the tenants’ responsibility to remove fixtures, it’s up to you to decide whether you want to keep them as part of the unit, or if you want to remove them. You don’t have to share your tenant’s taste in disco-ball inspired lighting just because it’s there. This is what the security deposit is for—you can use these funds to cover removal and damage. Nashville Property Management
Dealing with Motor Vehicles
Any kind of vehicle left on the premises, whether it’s perfectly functional or an inoperable junk car or even a scooter, should be handled through local law enforcement. State laws regarding abandoned property don’t apply to motor vehicles because they’re classified as a different category of personal property. Check out laws for example, for guidelines on what’s considered an abandoned vehicle and who to contact to get one towed.
Call the non-emergency number for your local police and provide the vehicle’s license plate number (if it has one), make, and model, and let them know where it’s parked. After concluding that it’s abandoned, the police will arrange to have it towed.
Dealing with Furniture and Other Personal Property
This is what you’ll most likely find left behind. You’ll have to follow a due process, and possibly get the local government involved depending on the total value of the abandoned property. Simply put, you’ll need to inventory the belongings, safely store them, and then either return, sell, keep, donate, or trash them after a certain amount of time.
#3: Itemize Abandoned Tenant Property
After any trash had been dumped, create a list of all of the items the tenant left behind and take photos of their condition—this will protect you from being liable for any damages claims. We suggest organizing this list with an inventory app. The Balance recommends Sortly because it allows you to organize items into folders, add eight photos per item, add a detailed description, and add a value.
#4 Securely Store the Property
You are not required to keep the property in the unit—especially if you’re preparing it for an incoming tenant. However, you do need a place to safely store the belongings. You can keep the property in a commercial storage unit or container, elsewhere on the rental property (e.g. a basement or garage), or even your own garage. In some states, you cannot store the abandoned property outside of the state, so we recommend finding a nearby storage unit. Pro tip: Get a neutral witness, like a neighbor to watch you move the items to a secure place.
If there are costs involved for removal and storage, keep a list of these expenses so you can be reimbursed through the security deposit, sale of the items, or by payment if the tenant claims the items. Itemize the costs and make sure they’re fair market value in case the state or tenant disagrees.
#5: Contact the Tenant Regarding the Abandoned Property
Part of your due diligence is to try to get in touch with the tenant regardless of how they vacated the rental. Refer to their application to get their last known address or any other relevant addresses on file—a cosigner or emergency contact’s address may prove helpful. Then you must deliver a written notice of the abandoned property either by hand or first class mail with a return receipt to the address(es) on file. You must make a reasonable effort to notify the tenant of the belongings, which many include delivering multiple notices.
The written notice should include the following details:
The itemized list of the property with images
The deadline for claiming the property (your state’s laws might specify a minimum time frame, typically 5-45 days depending on the value of the items, or you may have allowed more time than the minimum state requirement in your lease)
Where the property is stored
The charge for storing the property
Information regarding what you’ll do with the property if the tenant does not claim it (sell/auction, donate, keep, throw away, etc.)
#6: What to Do If the Tenant Claims the Property
If you’ve been able to get in touch with the tenant (success!) and they’ve reclaimed the property within the specified time frame, you must make the belongings available for the tenant to retrieve at a reasonable time and place.
Depending on the size of the items, landlords might have a specific time window to return the belongings after the tenant claims them. For example, California landlord-tenant law specifies landlords must surrender small items (e.g. clothes, electronics) within 72 hours. However for larger items like furniture, both parties must act reasonably and negotiate a time for removal.
Keep the cost of removal and storage handy. This is so you can make sure you’re reimbursed by the time the tenant retrieves their possessions (either by deducting from the security deposit or requesting payment upon retrieval). Nashville Property Management
#7 What to Do if the Tenant Doesn’t Claim the Property
Depending on your state’s regulations, you can sell the property at either a public or private sale. You can also choose to donate it, keep it (tip: rent the unit as partially furnished to get higher rent), or throw it away.
Can You Sell Abandoned Tenant Property? Yes.
This is where the estimated value of the abandoned items come into play. Some states have a dollar threshold in their landlord-tenant laws that draws the line where landlords are free to do what they want with the property versus having to hold a formal sale. In California, landlords can keep, sell, or dispose of abandoned tenant property if it’s valued under $700. If it’s over $700, landlords must contact the county about selling the items at a public auction.
A landlord can typically keep a reasonable cost from the sale that covers the expense of sending notice, removal and storage, and any unpaid rent. State laws may also define how much additional money a landlord can pocket from the sale before forwarding the rest to the tenant or county.
Preventative Steps You Can Take to Ensure a Clean Move-Out
Screen Tenants to Find Responsible Renters
When looking to fill a unit, carefully screen your potential tenants to find ones who have good track records. This includes conducting background and credit checks—you’ll see who is financially responsible and abides by the law. Also contact landlord references—you can ask questions regarding how the applicants left previous rentals upon vacating. If they have a history of leaving abandoned property, you might want to pass on them—just make it clear to them why they were declined to keep the tenant selection process fair. Nashville Property Management
Write an Abandoned Property Clause in the Lease
To avoid a lot of this headache, you can write an abandoned property clause in the lease that may be able to release you from much of this obligation, especially if you ask them to waive rights outlined by the state laws. As mentioned before, your lease should include the requirement that they return the rental to the same condition as it was when moved in—you can choose to include requirements for removing fixtures as well. You may also include some or all the following details regarding abandoned property:
What would be considered abandoned property
How long you’d store it (either the minimum time based on state laws or if you allow more time)
The disposal fee for storage and removal (either a flat rate based on fair market value, or that you’ll bill the tenant for it)
How you would get payment for storage and removal (withholding security or requiring for payment)
What you’ll do with the property if it goes unclaimed
You can adjust the clause below to fit your needs, or check out other sample abandoned property clauses for inspiration. And as always, consult your lawyer first.
Sample Abandoned Property Clause about property management company in Nashville TN
After the expiration or earlier termination hereof, if Tenant fails to remove any property from the Building or the Premises which Tenant is obligated by the terms of this Lease to remove within X (X) business days after written notice from Landlord, as required by the state of X, such property (the “Abandoned Property”) shall be conclusively deemed to have been abandoned, and may either be retained by Landlord as its property or sold or otherwise disposed of in such manner as Landlord may see fit. If any item of Abandoned Property shall be sold, Tenant hereby agrees that Landlord may receive and retain the proceeds of such sale and apply the same, at its option, to the expenses of the sale, the cost of moving and storage, any damages to which Landlord may be entitled, and to any arrears of Rent.
Send a Move-Out Checklist to Tenants for Property Management
When a lease is about to expire, a good practice for landlords is to send a move-out checklist to tenants. This reiterates the expectation set in the lease for tenants to restore the property to its original condition. You can customize yours to your property, or you can use a sample list.
Consider including tasks in your move-out checklist:
Cleaning requirements
Repainting walls to the same color as they were upon move-in
Removal of all personal possessions
Disposal of all trash
Leaving behind appliances and other pieces that are fixtures of the property
Removing self-installed fixtures
Notifying the landlord of any damage or issues in the unit
Many property managers use a resident site, which makes it easy, quick, and convenient to communicate with renters regarding move-out policies and other common requests, such as rent payment, maintenance issues, and documentation.
Set the Expectation of Withholding Security
Withholding security can be disputable, but as long as you present the expectation that if the tenant does not leave the unit in the same condition as it was during move-in, you can withhold a portion of the security deposit, fair to the market costs of repair. However, know the difference between wear and tear vs. damage.
If there is labor and repair that go along with removing tenant-installed fixtures, keep your contractor receipts. The same goes for cleaning and trash disposal if you find the unit had been left in a state of disarray with garbage everywhere. If you withhold the security deposit for the storage and removal of abandoned property, itemize those costs as well.
Hire a Property Manager in Nashville TN
Property managers are skilled when it comes to tenant turnover. They assume the responsibility of all the work involved with move-outs. So if a move-out is particularly messy, either because of an eviction or an excessive amount of possessions/trash left behind, they handle all of it. Dealing with abandoned tenant property is definitely complex procedure between understanding state laws and best practices, so it’s good to have an expert on your side.
Property managers also can also screen potential tenants and write leases. You can trust everything will be all set and just enjoy the passive income of owning property without any of the time- and energy-consuming management. If you’re ready to start looking for property managers in your area, we’re here to help.
Follow the Process
No property owner wants to deal with abandoned property when a tenant moves out. However, when you enter a vacated rental and find a mess, following these steps is unavoidable. Though this process might seem long and aggravating, you’ll dodge legal disputes, your former tenant will (hopefully) appreciate it, and you might make an extra buck. And if you can, take preventative action to ensure this kind of situation doesn’t happen to you.
